Working Hand-in-Hand with Communities

Stakeholder Engagement Plan (SEP)

We believe active, transparent communication is vital for project success. Tati Solar's ESG Manager engages with key stakeholders to address concerns, provide updates, and collaborate on community-focused initiatives.

Our Stakeholder Engagement Plan (SEP) guides how we:

  • Identify and prioritize stakeholder groups

  • Document all stakeholder consultations and feedback

  • Ensure continuous two-way communication throughout the project lifecycle

External Grievance Mechanism

An External Grievance Redress Mechanism has been established to manage complaints and feedback in relation to the Project from external stakeholders. The procedure ensures the complaints/feedback are handled in a systematic, fair, timely and transparent manner to promote mutual confidence and trust.

  • Covered Issues:

    Any project-related activity
    Any person/entity involved in the Project including the Developer, EPC Contractor, subcontractors, and suppliers

  • Not Covered:

    Grievances not related to the project
    Issues already under judicial review
    Grievances against an entity / person / worker that is/was not involved in the Project directly or indirectly

Grievance Submission Channels

Stakeholders who wish to be anonymous can submit a completed grievance form to the email address or to the sealed grievance boxes at the Project site entrance and the Kgotlas.

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Postal Address
Unit 7B, iTowers, North Tower, Plot 54368, CBD, Gaborone, Botswana

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Telephone
+267 6080 1737

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Email
info@tatisolarproject.com

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Sealed Grievance Boxes

  • Project site entrance once established at construction

  • Matsiloje Kgotla (near guardhouse) - Empty grievance forms are in the guard house and the Tribal administration office, and can be requested from the security guards and Kgotla officers.

  • Matshelagabedi Kgotla (mounted at the gate of the VDC complex, adjacent to the Kgotla offices area) - Empty grievance forms are in the VDC office.

Download Grievance Forms

Process

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    1. Acknowledgment

    We confirm receipt within 5 working days.

  • Icon of a person with a magnifying glass and a checkmark.

    2. Investigation

    A thorough investigation occurs if Tati Solar, its staff, or contractors may have potentially caused harm or damage.

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    3. Resolution

    We aim to find mutually acceptable solutions and communicate a close-out decision within 30 working days (longer if complex).

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    4. Appeals

    If dissatisfied, you may request an independent mediator.

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    5. Confidentiality

    We treat all details with strict confidentiality.